Quality Assurance Specialist

7 days ago


Mohali, Punjab, India Three Across Full time
Job Overview:
We are seeking a detail-oriented and experienced Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality are maintained.
The QA will be responsible for conducting call monitoring, identifying areas for improvement, and working closely with the operations team to drive improvements in performance and customer satisfaction. The role requires strong analytical skills to analyze interactions and identify areas for improvement, backed by sound judgment.

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