Logistics Customer Service Specialist
20 hours ago
About Us
Customer Service Representative Job OpportunityWe are seeking a dedicated and skilled Customer Service Representative to join our team. The ideal candidate will have 2-3 years of experience in a call center environment, demonstrating excellent communication skills and a strong customer service orientation.
Key Responsibilities:- Handle incoming and outgoing calls with professionalism and courtesy.
- Provide accurate information to customers regarding our logistics services.
- Resolve customer inquiries and complaints efficiently and effectively.
- Maintain detailed and accurate records of customer interactions in the database.
- Collaborate with team members to enhance customer satisfaction and improve service processes.
- 2-3 years of experience in a call center or customer service role.
- Working knowledge of logistics and/or supply chain operations is a plus.
- Strong verbal and written communication skills.
- Ability to handle difficult situations and maintain composure under pressure.
- Proficient in using call center software and CRM tools.
What We Offer:
- Competitive salary and performance-based incentives.
- Comprehensive training and development programs.
- A supportive and collaborative work environment.
- Opportunities for career advancement.
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