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Ecommerce Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Ecommerce Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a prompt and courteous manner.
- Resolve customer complaints and concerns in a fair and efficient way.
- Provide product information and make recommendations to customers.
- Collaborate with internal teams to resolve complex customer issues.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving and analytical skills.
- Good knowledge of computer systems and software.
Benefits:
- Competitive salary package.
- Opportunities for career growth and development.
- Recognition and rewards for outstanding performance.
Working Hours:
- 9 hour shift, 6 days a week.
- Rotational shifts, including mornings, afternoons, and evenings.
Location:
- Andheri East, Chandivali.
