Senior Client Liaison

2 weeks ago

Kurnool, Andhra Pradesh, India beBeeRelationshipManager Full time ₹ 60,00,000 - ₹ 1,20,00,000
Key Account Manager Position

We are seeking a seasoned Key Account Manager to join our team. As the primary point of contact for our corporate clients, you will be responsible for maintaining strong relationships, ensuring high levels of client satisfaction, and driving retention and growth through effective service delivery and cross-functional coordination.

Job Summary:

This role requires a highly motivated and customer-focused professional with excellent communication, presentation, interpersonal, and negotiation skills. You will work closely with internal departments to ensure seamless service delivery and issue resolution.

Responsibilities:

  • Serve as the primary point of contact for assigned corporate clients.
  • Build and maintain strong, long-term relationships with key stakeholders and decision-makers within client organizations.
  • Understand client business needs and align company solutions and services to meet those requirements.
  • Coordinate with internal departments to ensure seamless service delivery and issue resolution.
  • Monitor account health, proactively identify risks, and drive initiatives to improve customer satisfaction and account retention.
  • Prepare and present account performance reports, usage analytics, and Face-to-Face Monthly service reviews.
  • Identify upselling and cross-selling opportunities in coordination with the sales team.
  • Handle escalations professionally and ensure timely closure of client concerns.
  • Keep abreast of industry trends and client developments to proactively suggest relevant solutions.

Requirements:

  • Bachelor's degree
  • 2–5 years of experience in relationship management, preferably in a B2B or corporate services environment.
  • Excellent communication, presentation, interpersonal, and negotiation skills.
  • Strong problem-solving abilities and attention to detail.
  • Customer-first mindset with a proactive approach to service.
  • Ability to work independently and manage multiple client accounts effectively.
  • Proficient in CRM software and Microsoft Office.
  • Professional and presentable appearance.
  • Driver's license and ability to operate a two-wheeler is mandatory.
  • The role requires willingness to travel to client locations as needed.

Benefits:

This position offers a competitive salary and benefits package, including opportunities for career growth and professional development.

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