Customer Relations Liaison

3 weeks ago


Tiruchi, Tamil Nadu, India Sisco Jobs Full time
Customer Relations Liaison

At Sisco Jobs, we are seeking a highly skilled Customer Relations Liaison to play a key role in maintaining positive relationships with our customers in the automotive industry. The ideal candidate will have extensive experience in customer relations or a related field. As a Customer Relations Liaison, you will be responsible for addressing customer inquiries and concerns in a timely and professional manner, ensuring their overall satisfaction with our products and services.

Key Responsibilities:
  • Build and maintain strong relationships with customers
  • Address customer inquiries and concerns in a timely and professional manner
  • Collaborate with internal teams to ensure customer satisfaction
  • Identify opportunities to improve customer experience
  • Keep accurate records of customer interactions and transactions

Requirements:
  • 45 years of experience in customer relations or a related field
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Ability to work well in a team
  • Proficiency in MS Office and customer relationship management (CRM) software
  • Bachelor's degree in business administration or a related field is preferred

Additional Responsibilities:
Develop and execute sales and marketing strategies to meet company objectives. Analyze market trends and competitor activities to identify opportunities and challenges. Engage with customers through various channels to promote products and services. Organize and attend marketing activities or events to raise brand awareness. Prepare detailed reports on sales performance, marketing outcomes, and new business prospects. Collaborate with other teams to enhance business growth and customer satisfaction.

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