Call Centre Management Professional

7 hours ago


Erode, Tamil Nadu, India beBeeLeadership Full time ₹ 40,00,000 - ₹ 70,00,000
Job Overview:

We are seeking an experienced Call Centre Manager to lead a team of professionals handling Background Verification (BGV) processes, including employment, education, and address verifications.

This role requires strong leadership, process adherence, and excellent communication skills to ensure timely and accurate case closures while maintaining service quality and compliance.

Key Responsibilities:
  • Lead and motivate a team of BGV call centre executives.
  • Monitor live and recorded calls to ensure quality, accuracy and compliance with client-specific and internal standards.
  • Oversee the timely closure of verification cases while ensuring adherence to defined Turnaround Times.
  • Provide coaching, feedback and performance evaluations to improve individual and team performance.
  • Handle escalations effectively and coordinate with internal departments.
  • Ensure strict adherence to data privacy, confidentiality and security protocols.
  • Conduct training sessions to keep the team updated on process changes and compliance requirements.
Requirements:
  • Bachelor's degree in any field.
  • 3-5 years of experience in a call centre environment, preferably in Background Verification or the BPO industry.
  • Strong verbal and written communication skills.
  • Proficiency in MS Excel and call monitoring tools.
  • Attention to detail and ability to manage multiple priorities in a fast-paced environment.


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