Strategic Training Specialist

5 days ago

Alwar, Rajasthan, India beBeeTraining Full time ₹ 10,00,000 - ₹ 15,00,000
Job Role

We are a financial services provider leveraging technology to deliver seamless and user-friendly products related to banking, loans, and investments. As an Assistant Manager Training, you will play a key role in enhancing performance through structured training interventions, product knowledge assessments, and continuous upskilling.

Main Responsibilities
  • New Hire Onboarding: Deliver onboarding programs for new joiners, provide training on soft skills, process, product, and systems, ensure smooth assimilation into company policies and tools, evaluate learning effectiveness through assessments and quizzes.
  • Training Need Interventions (TNI): Collaborate with Quality and Operations teams to identify performance gaps, design and execute targeted refresher sessions and skill-enhancement modules, track pre- and post-training performance to measure impact and efficacy.
  • Product Knowledge & Supervisor Assessments: Develop product knowledge tests for front-line and supervisory teams, conduct Supervisor Readiness assessments to evaluate leadership competencies, periodically update assessments in line with process or product changes.
  • Update Training (Process/Policy/Product Changes): Stay updated on new product launches, policy updates, and process changes, conduct timely refresher training for impacted stakeholders, partner with Product, Process, and Compliance teams to ensure accuracy and relevance of training content.
  • Reporting & Documentation: Maintain training dashboards, attendance logs, and test results, generate regular reports on training coverage, scores, and intervention effectiveness, provide actionable insights to stakeholders and leadership based on training data.
  • Building Training Materials: Design training content using instructional design models like ADDIE and/or SAM, leverage 360° feedback and Kirkpatrick's model to evaluate and improve training effectiveness, collaborate closely with Process Excellence, Product, Quality, and Customer Support teams to ensure alignment and continuous improvement of content.
Requirements
  • Bachelor's degree in any field.
  • Minimum 4-6 years of experience in training delivery, preferably in customer service or product-based environments.
  • Strong communication and facilitation skills.
  • Proficiency in MS Excel, PowerPoint, and LMS platforms.
  • Exposure to QA and performance improvement frameworks is beneficial.
Key Skills
  • Public speaking and facilitation
  • Instructional design fundamentals (ADDIE/SAM)
  • Kirkpatrick model and 360° feedback evaluation
  • Stakeholder collaboration
  • Analytical thinking
  • Coaching and feedback delivery
  • Attention to detail in documentation and reporting

Bonus Points: Experience mentoring juniors or managing agency/vendor partners, exposure to credit or payment products and their risk/compliance nuances, familiarity with predictive models (churn or upsell propensity) and large-scale marketing automation.

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