Customer Service Specialist

3 weeks ago


Delhi, Delhi, India YO HR CONSULTANCY Full time
Job Summary

The Area Customer Service Coordinator role supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area.

Key Responsibilities:
  • Undertake all customer support tasks in external customer/client facilities
  • Deliver operational support by assisting MS leadership, supplementing onsite personnel, and performing a wide range of duties requiring a versatile skill set
  • Assist with process improvement, procedural testing, and validation, ensuring field compliance with operational best practices
  • Support the Field Implementation Managers with the implementation of new customer accounts and service expansions
  • Assists with onboarding new team members and cross-training peers
  • Assists with the development of Site Procedure Guides and sharing best practices throughout the geographical area
Requirements:
  • High school diploma plus 12 months of related work experience
  • Post-high school education encouraged and preferred
  • Ability to work in a team environment, maintaining positive and productive relationships with coworkers
  • Ability to adapt to changing situations, flexibility, high motivation, and sense of urgency
  • Basic math skills and judgment in making sound, justifiable decisions


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