Technical Account ManagerAPAC
1 month ago
At Paymentology, we're seeking a skilled Technical Account Manager to support our clients and drive business objectives. In this role, you'll be responsible for managing and supporting our clients, ensuring they receive exceptional service and technical solutions.
You'll work closely with engineering and product teams to resolve technical issues and provide insights. Your expertise in payment domains, including ISO8583, will be crucial in addressing client needs and resolving complex issues.
Key responsibilities include:
- Serving as the primary technical point of contact for clients, addressing their needs and resolving issues.
- Maintaining a deep technical understanding of payment domains, including expertise in ISO8583.
- Utilizing knowledge of web technologies, REST APIs, authentication, authorization, and SQL scripting to support clients.
- Demonstrating strong troubleshooting skills and the ability to drive technical discussions.
- Providing technical suggestions and collaborating with engineering and product teams to implement solutions.
- Possessing a basic understanding of programming languages and analyzing application error logs, exceptions, and stack traces.
- Managing and escalating issues as necessary to ensure timely resolution.
- Developing and maintaining strong relationships with clients to understand their business needs and objectives.
What you can look forward to:
At Paymentology, we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a diverse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.
Travel: < 5%
Requirements:
- Deep expertise in payment domains and ISO8583, with strong proficiency in web technologies, REST APIs, and cloud environments (AWS, Azure, etc.).
- Solid understanding of SQL scripting, application error analysis (including logs, exceptions, and stack traces), and basic programming knowledge.
- Exceptional troubleshooting abilities and proven skill in leading technical discussions and resolving complex issues.
- Strong communication, interpersonal, and client management skills, with a demonstrated ability to build relationships and provide top-tier customer service.
- Experience working collaboratively with cross-functional teams, including engineering and product, to drive business objectives.
- Proactive problem-solving skills and the ability to operate in high-pressure, fast-paced environments.
- Comfortable managing C-suite level discussions and handling complex negotiations with maturity and professionalism.
- Advanced proficiency in Microsoft Office Suite for effective communication, data analysis, and presentation creation.
- Analytical thinker with attention to detail, capable of balancing multiple priorities and meeting deadlines.
- Organized and skilled in project management, able to navigate high-stakes situations calmly and efficiently.
- Excellent written and verbal communication skills in English, with the ability to convey technical and business concepts clearly to diverse audiences.
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