Technical Account Director for Payment Domains
4 weeks ago
Foster Exceptional Client Relationships and Drive Innovation in Payment Domains
At Paymentology, we seek a skilled Technical Account Director to manage and support our clients, ensuring they receive exceptional service and technical solutions. In this role, you will be responsible for working closely with engineering and product teams to resolve technical issues and provide insights.
About the Role
- Technical Point of Contact: Serve as the primary technical point of contact for clients, addressing their needs and resolving issues.
- Deep Technical Understanding: Maintain a deep technical understanding of payment domains, including expertise in ISO8583.
- Technical Support: Utilize knowledge of web technologies, REST APIs, authentication, authorization, and SQL scripting to support clients.
- Strong Troubleshooting Skills: Demonstrate strong troubleshooting skills and the ability to drive technical discussions.
- Collaboration: Provide technical suggestions and collaborate with engineering and product teams to implement solutions.
- Issue Management: Manage and escalate issues as necessary to ensure timely resolution.
- Client Relationships: Develop and maintain strong relationships with clients to understand their business needs and objectives.
About Paymentology
We value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a diverse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.
Requirements
- Payment Domain Expertise: Deep expertise in payment domains and ISO8583, with strong proficiency in web technologies, REST APIs, and cloud environments (AWS, Azure, etc.).
- Technical Skills: Solid understanding of SQL scripting, application error analysis (including logs, exceptions, and stack traces), and basic programming knowledge.
- Troubleshooting: Exceptional troubleshooting abilities and proven skill in leading technical discussions and resolving complex issues.
- Communication: Strong communication, interpersonal, and client management skills, with a demonstrated ability to build relationships and provide top-tier customer service.
- Collaboration: Experience working collaboratively with cross-functional teams, including engineering and product, to drive business objectives.
- Problem-Solving: Proactive problem-solving skills and the ability to operate in high-pressure, fast-paced environments.
- Communication: Comfortable managing C-suite level discussions and handling complex negotiations with maturity and professionalism.
- Microsoft Office Suite: Advanced proficiency in Microsoft Office Suite for effective communication, data analysis, and presentation creation.
- Analytical Thinking: Analytical thinker with attention to detail, capable of balancing multiple priorities and meeting deadlines.
- Project Management: Organized and skilled in project management, able to navigate high-stakes situations calmly and efficiently.
- Communication: Excellent written and verbal communication skills in English, with the ability to convey technical and business concepts clearly to diverse audiences.
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