Training Development Specialist

4 days ago

Belgaum, Karnataka, India beBeeNegotiation Full time ₹ 50,00,000 - ₹ 70,00,000
Job Overview

We are seeking a Training Officer to join our organization.

The ideal candidate will be responsible for conducting new hire training and soft skills / negotiation skill training, as well as completing monthly cyclic activities including refresher training, update training and PKT.

Key Responsibilities:
  • Conduct new hire training and soft skills / negotiation skill training
  • Complete monthly cyclic activities including refresher training, update training and PKT
  • Sensitize to training needs / understand learning requirements of different learning groups
  • Liaison with the quality and operations teams to identify, screen and execute process improvement plans
  • Ability to execute training tasks / assignment on short notice

The successful candidate will also take accountability for new hires performance during the OJT period, including attrition.

Functional/Operational Responsibilities:
  • Monitor calls of each advisor every week, during OJT and provide immediate feedback to the advisors in case of failed call
  • Provide regular feedback to team members regarding the performance of the team and any issue that needs escalation
  • Document the feedback signed off by the concerned parties
  • Monitor calls across teams (cross monitoring) every month
  • Nominate and groom floorwalkers amongst the team regularly
  • Conduct process refreshers and policy refreshers
  • Nominate advisors to conduct buzz sessions
  • Handle all escalation calls for the team
  • Sharing good calls & bad calls, creating product level FAQs
  • Nominating hall of fame & hall of shame for OJT batch
  • Conduct buzz sessions for any updates and share new information with the team including the targets for the day
  • Check the login schedules
  • Manage attrition through regular communication with advisors and tracking EWS through changes in behavior, performance and attendance
Preferred Skills:
  • Strong communication skills in English
Critical Competencies:
  • Customer Service
  • Good analytical skills
  • Must be very good with data representation
  • Must be very good with MS Excel
  • Time Management
  • Ability to multi-task

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