Visionary Strategist for Customer Delight
2 weeks ago
Transform the customer experience by driving meaningful change and creating breakthrough solutions that delight customers globally.
Key Responsibilities:- Develop and execute strategic initiatives to transform customer experience measurement and improvement
- Lead cross-functional teams to design innovative automation solutions that streamline complex business processes
- Analyze comprehensive data sets to generate actionable insights that drive customer experience measurement and operational excellence
- Work with Technical and Product teams to create compelling product proposals that scale and optimize customer interaction frameworks
- Build and mentor a high-performing team of business analysts and product managers, fostering a culture of continuous learning and innovation
- Bachelor's degree in Computer Science or related technical field
- Demonstrated experience in product management and business analytics
- Proficiency in SQL, Python, and data analysis tools
- Strong analytical skills with ability to derive insights from complex data sets
- Experience in developing and implementing strategic roadmaps
- Proven track record of leading cross-functional projects
- 6+ years building Business Analytics and Automation Tools/Product
- 3+ years of team management experience
- Advanced degree in Business or Technology
- Experience in e-commerce, retail, or technology industries
- Knowledge of data modeling and pipeline design
- Familiarity with statistical analysis methodologies
- Experience working in global, matrix organizational environments
- Demonstrated ability to translate complex business requirements into technical solutions
We are a diverse organization dedicated to deeply understanding and improving customer experience globally. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
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