Senior Underwriting Operations Lead

1 week ago

Davangere, Karnataka, India beBeeQuality Full time ₹ 15,00,000 - ₹ 18,75,000
Job Title: Quality Assurance Team Manager

Lead and manage a team of experienced Sr. quality assurance analysts responsible for performing independent QA audits.

  • Manage the team of Sr. Quality Assurance analysts performing independent QA audits on underwriting work done by BPO Partners.
  • Oversee quality assurance activities across key underwriting back-office processes (Policy Booking, Endorsements, Submission, Quotes, and other processes).
  • Act as a quality gatekeeper ensuring accuracy, consistency, and completeness of audit findings for complex underwriting cases.

Key Responsibilities:

  • Collaborate with process owners, compliance, and training teams to identify root causes and recommend corrective/preventive actions.
  • Prepare weekly/monthly/quarterly reports and performance dashboards for senior leadership and trend reports, and issue logs for internal governance.
  • Collaborate with onshore business stakeholders and BPO QA team across different geographies to calibrate QA standards, feedback mechanisms, and reporting practices.

Requirements:

  • Bachelor's degree required; insurance certifications like ACII, CPCU preferred.
  • Seasoned P&C industry operations lead with 10-12 years of experience, including a minimum of 4 years overseeing QA function and managing high-performing teams.
  • Proven expertise in underwriting processes for different geography regions (UK, Europe, MENA & APAC) and business lines.
  • Familiarity with vendor governance and multi-tier QA environments.
  • Exposure to global quality standards and reporting tools (e.g., Excel, Power BI).
Key Skills
  • Excellent knowledge of underwriting processes, policy documentation, and insurance regulatory compliance.
  • Strong attention to detail and ability to drive root cause analysis and process improvements.
  • High attention to detail and ability to manage high volumes of complex audits.
  • Excellent understanding of QA methodologies, audit frameworks, and compliance protocols.
  • Proficient in MS Excel, PowerPoint, and QA tools/systems.
  • Effective communicator with ability to present insights clearly and influence change.
  • High level of accountability, organizational skills, and decision-making ability.

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