Advanced Salesforce Consultant

2 days ago


Anand, Gujarat, India beBeeCloud Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Role: Expert in Salesforce Solutions.

This leadership position requires strong technical expertise and solutioning ability. The ideal candidate will be hands-on in designing, configuring, and deploying advanced contact center solutions leveraging Salesforce, Amazon Connect, and Open CTI capabilities.

Key Responsibilities:

• Lead end-to-end design & implementation of Service Cloud Voice & Amazon Connect CTI Adapter.

• Configure screen pop, IVR, call routing, call recording, and reporting integrations.

• Build and integrate AWS Lambda functions for Amazon Connect.

• Extend and customize functionality using the Open CTI interface.

• Collaborate with stakeholders to capture requirements and deliver scalable solutions.

• Ensure seamless integration of voice, digital, and CRM workflows for optimized agent productivity.

• Provide best practice guidance and performance optimization.

• Mentor junior consultants and work cross-functionally with Salesforce and AWS teams.

• Lead at least one full lifecycle Service Cloud Voice & Amazon Connect implementation.

Benefits:

As a seasoned professional in this role, you can expect opportunities for growth, mentorship, and collaboration with top industry experts.


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