Senior IT Asset and Configuration Manager

6 days ago

Jodhpur, Rajasthan, India beBeeAsset Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Job Title: Asset Management and Configuration Specialist

We are seeking a seasoned professional to manage and enhance the asset lifecycle and configuration management practices across global operations.

  • Deliver end-to-end HAM and CMDB engagements, ensuring alignment with SLAs, KPIs, and service improvement initiatives.
  • Configure robust Identification and Reconciliation rules for reliable CMDB data integrity.
  • Monitor CMDB health and proactively resolve data conflicts between authoritative sources.
  • Define and maintain standard Configuration Items (CIs), CI relationships, and classification schemas in line with business needs.
  • Develop and maintain process documentation, policies, and compliance frameworks for HAM and CMDB.
  • Create and enhance application maps using ServiceNow Service Mapping.
  • Configure MID Servers for integrations and data synchronization.
  • Customize ServiceNow environments including scripting, automation, and module configuration.
  • Design and manage reports and dashboards to support decision-making and transparency.
  • Identify and implement opportunities for continuous service improvement.
  • Define, improve, and manage periodic audit and verification processes for asset data.
  • Engage with stakeholders and teams to communicate status, issues, and opportunities.

Responsibilities include:

  • Driving operational excellence in IT asset and configuration management.
  • Deep understanding of CMDB architecture, CI types, and dependency mapping.
  • Experience handling large-scale data integration and reconciliation tasks.
  • Excellent documentation and process design skills.
  • Strong communication and stakeholder management abilities.

Preferred qualifications include:

  • Experience with Service Mapping and MID Server configuration.
  • Ability to write custom scripts within ServiceNow for automation and customization.
  • Background in ITIL practices and IT Service Management frameworks.
  • Certification - ServiceNow CIS, Certified Asset Management Professional

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