Dedicated Customer Care Specialist

1 day ago

Chennai, Tamil Nadu, India beBeeCustomerCare Full time ₹ 30,00,000 - ₹ 60,00,000

Job Title: Dedicated Customer Care Specialist

Description:

We are seeking a highly skilled and professional customer care specialist to handle both voice and non-voice interactions. As a key member of our team, you will be responsible for providing top-notch service to our customers across various communication channels.

Key Responsibilities:

  • Voice Support:
  • Respond to inbound customer calls in a professional and friendly manner, addressing inquiries, complaints, and technical issues.
  • Provide clear, accurate, and timely information regarding products and services.
  • Assist customers in troubleshooting problems and guiding them through solutions over the phone.
  • Maintain a high level of service excellence on all calls.
  • Non-Voice Support:
  • Handle customer support requests via email, live chat, and other digital channels, ensuring prompt and accurate responses.
  • Maintain thorough documentation of customer interactions and resolutions.
  • Collaborate with other departments to address complex customer issues.

Requirements:

  • Language Proficiency:
  • Fluent in English (written and spoken), with the ability to communicate clearly and professionally.
  • Experience:
  • Previous experience in customer support or a related field is required.
  • Skills:
  • Strong communication and active listening skills.
  • Excellent problem-solving abilities and attention to detail.

Benefits:

This role offers an exciting opportunity to work in a dynamic environment where you can utilize your skills and expertise to make a real impact. As a valued member of our team, you can expect a competitive salary package, comprehensive benefits, and opportunities for career growth and development.

Others:

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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