International Support Professional

3 weeks ago


India LawSikho Full time

LawSikho seeks a highly skilled International Support Associate to provide top-notch customer support to our global clientele via phone and email.

The successful candidate will be responsible for delivering exceptional service, ensuring customer satisfaction, and resolving queries efficiently.

This is a remote role that requires US/UK accent, with the ability to handle inbound and outbound calls professionally.

A proactive approach to issue resolution and excellent communication skills are essential for this position.

Key Responsibilities:

  • Customer Support: Handle inbound and outbound calls, address customer inquiries and concerns, respond promptly to emails, and ensure clear, accurate, and polite communication.
  • Issue Resolution: Analyze customer problems, provide effective solutions within specified SLAs, escalate complex issues when necessary, accurately log interactions in the CRM system, and prepare reports of customer feedback, issues, and resolutions.
  • Process Adherence: Follow established company protocols and support workflows, ensure compliance with international support standards and data privacy regulations.

Requirements:

Education: Bachelor's degree in any discipline (preferred but not mandatory).

Experience: 1–3 years in customer support (international experience preferred), prior exposure to call and email support roles an advantage.

Skills:

  • Fluent in English (written and spoken), additional language proficiency a plus, US/UK accent mandatory.
  • Familiarity with CRM software and MS Office Suite, basic troubleshooting skills for technical issues.
  • Strong problem-solving abilities, attention to detail, empathetic customer-centric approach, excellent time management and multitasking skills.

Estimated Salary: £25,000 - £35,000 per annum depending on experience and qualifications.



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