Compliance Support Professional
22 hours ago
About MCO
">MCO is a rapidly growing SaaS-based software company that provides compliance management solutions to organizations worldwide.
">Our Mission
">We empower clients to minimize conduct risk and maximize technology through our powerful platform, which enables them to proactively manage regulated activities.
">The Role
">We are seeking an experienced Customer Support Representative to join our team in Fort Worth. As a Compliance Support Professional, you will be responsible for providing exceptional customer service, resolving issues, and continuously learning our software suite.
">Your Responsibilities
">- ">
- Respond to client inquiries in a timely and professional manner">
- Resolve first-level support issues with attention to detail">
- Log all customer service issues and resolutions">
- Work collaboratively with the development team to manage technical issues">
- Contribute to the creation and improvement of service policies, procedures, and documentation">
Requirements
">To be successful in this role, you should have:
">- ">
- Proven experience in supporting software (helpdesk)">
- Excellent organizational, communication, and time management skills">
- Ability to learn software products efficiently">
- Team player with a positive attitude">
- Experience with Zendesk, Jira, or similar issue management tools">
- Bachelor's degree in a relevant field (business, science, engineering, or IT)">
- Minimum 5 years of total professional experience">
- Minimum 2 years of experience in enterprise B2B software support">
- Desirable: knowledge of the financial services industry, compliance management, and technical support">
What We Offer
">We offer a competitive salary range of $70,000 - $90,000 per year, depending on experience. Our benefits include professional casual dress code, flexible working hours, and opportunities for advancement in a friendly and respectful work environment.
">Contact Us
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