
Highly Skilled Technical Support Specialist
1 day ago
- Role Summary:
- The successful candidate will be responsible for ensuring system availability and incident resolution for the Murex platform. This role requires collaboration with technology teams to maintain a resilient environment for trading and risk management systems.
- Key responsibilities include troubleshooting and resolving production incidents within specified SLA timelines, performing log analysis, root-cause identification, and implementing permanent fixes. Additionally, this role involves coordinating with infrastructure, DBA, and network teams for environment-related issues.
- Support is also required for system upgrades, patching, and performance tuning activities.
- Experience in IT support with hands-on exposure to Python/Java, Cloud (AWS & Azure), and PostgreSQL is essential. At least 2 years of direct experience with Murex is also required.
- Strong analytical and troubleshooting skills are necessary. Good communication and coordination abilities are also essential.
- Knowledge of ITIL processes (incident, problem, and change management) is beneficial.
- Experience with automation or scripting for production support is an advantage.
This company is looking for talented individuals to join our team and contribute to the success of our organization.
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