Help Desk Support Specialist

3 days ago


Kurnool, Andhra Pradesh, India beBeeServiceDesk Full time ₹ 8,00,000 - ₹ 12,00,000

Job Overview:

We are seeking a highly skilled Service Desk Analyst to join our team. The ideal candidate will have a minimum of 2-3 years of experience in IT Service Desk operations and possess excellent communication skills.

Key Responsibilities:

  • Provide L1/L2 support to end-users across the organization
  • Handle and resolve incidents/service requests via the ServiceNow platform
  • Manage web-based tickets and ensure resolution within defined SLA timelines
  • Administer user accounts, shared mailboxes, and DLs via Active Directory and Google Admin Console
  • Troubleshoot issues related to Google Workspace tools and coordinate with backend or resolver teams when needed

Requirements:

  • Minimum 2-3 years of experience in IT Service Desk operations
  • Hands-on experience with ServiceNow or similar ticketing tools
  • Expertise in Google Workspace products, including Gmail, Google Drive, Google Hangouts, and Google Workspace Admin Console
  • Excellent written and verbal communication skills

Preferred Qualifications:

  • Bachelor's degree in Computer Science, IT, or related field
  • ITIL Foundation certification (preferred)
  • Strong communication and interpersonal skills

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