
Help Desk Support Specialist
3 days ago
Job Overview:
We are seeking a highly skilled Service Desk Analyst to join our team. The ideal candidate will have a minimum of 2-3 years of experience in IT Service Desk operations and possess excellent communication skills.
Key Responsibilities:
- Provide L1/L2 support to end-users across the organization
- Handle and resolve incidents/service requests via the ServiceNow platform
- Manage web-based tickets and ensure resolution within defined SLA timelines
- Administer user accounts, shared mailboxes, and DLs via Active Directory and Google Admin Console
- Troubleshoot issues related to Google Workspace tools and coordinate with backend or resolver teams when needed
Requirements:
- Minimum 2-3 years of experience in IT Service Desk operations
- Hands-on experience with ServiceNow or similar ticketing tools
- Expertise in Google Workspace products, including Gmail, Google Drive, Google Hangouts, and Google Workspace Admin Console
- Excellent written and verbal communication skills
Preferred Qualifications:
- Bachelor's degree in Computer Science, IT, or related field
- ITIL Foundation certification (preferred)
- Strong communication and interpersonal skills
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