Experience Builder

1 week ago

Bikaner, Rajasthan, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000

Troovy is on a mission to make healthy snacking fun, tasty, and accessible for kids and families. We are India's first clean-label kids' food brand, backed by nutrition science and a taste children actually love.

Role Overview:
  • The Customer Experience intern will track and manage customer experience, including proactive communication through calls, surveys, and WhatsApp
  • Work cross-departmental and on cross-functional projects to improve customer purchase and delivery experience
  • Customer-first attitude, have passion to solve the customer problems, Empathy, patience, and a passion for helping others
  • Have good problem-solving skills to be able to answer customer queries and tune into the customer's voice
  • Savvy with data management and churn insights from complex customer data
Eligibility & Qualifications:
  • Pursuing bachelors or masters from a Tier I university
  • Proficiency in Excel, analytics, and web tools for consumer engagement
  • Excellent communication and interpersonal skills
  • Fluency in English is a must
  • Problem-solving abilities and attention to detail
  • Ability to work collaboratively
  • Interest in FMCG and kids' nutrition will be a great added advantage
  • Ability to work in a fast-paced start-up environment and manage multiple tasks
  • Flexibility to work in shifts, including weekends, and holidays as per customer queries

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