
Senior Financial Services Training Specialist
1 week ago
Role Overview:
As a Senior Process Trainer, you will play a key role in delivering high-quality training solutions to our clients. Your primary responsibility will be to design, develop, and implement comprehensive training programs that cater to the diverse needs of learners.
">- Conduct thorough needs assessments to identify learning gaps and create customized training plans.
- Develop and deliver engaging training sessions using effective presentation skills and instructional strategies.
- Design and modify training materials, including course content, job aids, and virtual classes.
- Collaborate with cross-functional teams to understand client business needs and adapt training context accordingly.
- Manage all aspects of training projects, from reviewing contracts to scheduling travel and reporting status.
- Stay up-to-date on industry trends and regulatory requirements affecting FIS products and services.
Education Requirements:
A bachelor's degree in finance, adult education, or a related field is required. Relevant work experience or equivalent combination may also be considered.
Skills and Qualifications:
- Strong knowledge of FIS systems and products, as well as FIS procedures.
- Effective presentation and interpersonal skills.
- Ability to demonstrate adult education principles and techniques.
- Classroom management skills.
- Understanding of banking and financial services industries and products.
- Strong verbal and written communication skills.
- Proficiency in technology and office automation tools.
- Customer service skills and ability to build positive relationships.
- Team skills and ability to collaborate with all levels within the organization.
- Strong time management, problem-solving, project management, leadership, and negotiation skills.
- Attention to detail and resourcefulness.
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