E-commerce Onboarding Specialist

1 day ago

Hyderabad, Telangana, India beBeeOnboarding Full time ₹ 6,00,000 - ₹ 8,00,000
Job Description">

As a critical onboarding specialist, you will play a pivotal role in ensuring the seamless launch of clients on our e-commerce platform. Your technical expertise and project management skills will be crucial in delivering a high-quality onboarding experience within specified time constraints.

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This role involves working with a range of clients from mid-market self-service to enterprise-level, setting expectations, improving processes, and ensuring consistent client satisfaction. You will work closely with cross-functional teams to provide exceptional support and guidance throughout the onboarding process.

">Responsibilities
  • ">
  • Serve as a platform expert and technical subject matter expert during the onboarding phase, addressing client queries related to software, data feeds, APIs, and FTP protocols.">
  • Provide actionable feedback to the product management team regarding feature improvements and product enhancements.">
  • Create additional client-facing resources such as training videos and webinars; contribute to internal cross-training initiatives.">

Platform & Technical Expertise:

  • ">
  • Set up, configure, and optimize customer accounts to meet individual client needs.">
  • Conduct tailored training sessions for client user groups using established onboarding methodologies.">
  • Handle configuration and troubleshooting during the onboarding process to ensure smooth implementation.">
  • Transition clients seamlessly to the Support team post-implementation.">

Client Onboarding:

  • ">
  • Work closely with cross-functional teams including Sales, Business Development, Engineering, Product Management, Customer Success Managers (CSMs), and other stakeholders to ensure a seamless onboarding experience.">
Requirements">
  • ">
  • Technical expertise in software, data feeds, APIs, and FTP protocols.">
  • Strong communication and interpersonal skills to work effectively with clients and cross-functional teams.">
  • Ability to adapt to changing priorities and deadlines.">
  • Highly organized and detail-oriented with excellent problem-solving skills.">

Benefits:

">

We offer a dynamic and supportive work environment that fosters growth and development. As a valued member of our team, you will have access to ongoing training and professional development opportunities to enhance your skills and expertise.

">

Join our community of dedicated professionals who share a passion for delivering exceptional client experiences. Apply now to become a part of our journey

">
  • ">
  • Keywords: onboarding specialist, technical expert, project manager, client success manager, customer support.">
  • Industry: E-commerce, Technology.">
  • Work type: Full-time.">
  • Location: Remote.">

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