Senior Team Coordinator

15 hours ago


Rajkot, Gujarat, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Senior Team Coordinator

Job Description:

As a key member of our operations team, you will oversee the daily activities of a group of voice agents. This involves planning and scheduling work, monitoring performance metrics, and ensuring that all tasks are completed efficiently.

Responsibilities include managing a dynamic team environment, addressing customer complaints, maintaining quality standards, and reporting progress to stakeholders.

Key Responsibilities:
  • Team Management:
    • Plan and coordinate daily activities for a team of voice agents.
    • Monitor and report on key performance indicators (KPIs) such as call quality, resolution rate, and average handling time.
    • Address customer complaints in a timely and professional manner.
  • Operations Oversight:
    • Maintain smooth operations of the voice process.
    • Identify areas for improvement and implement changes as needed.
  • Reporting and Analysis:
    • Track and report team metrics.
    • Analyze data to identify trends and areas for improvement.

While this role requires strong leadership skills and attention to detail, it also offers opportunities for growth and development within our organization. We encourage motivated individuals to apply for this position and take their career to the next level.

Requirements:

To be successful in this role, you should possess excellent communication and organizational skills, with the ability to manage multiple priorities and deadlines. Relevant experience working in a team-based environment is highly desirable.



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