Operational Strategist
7 days ago
As a leader in operations, you will oversee end-to-end last mile delivery for India's first quick service app that provides instant house helps.
This leadership role is responsible for ensuring timely customer satisfaction through efficient ground staff and last mile operations management. You will also analyze processes to identify improvements for customer satisfaction metrics, cost reduction, and service efficiency.
The ideal candidate will have 10-14 years of experience in driving business growth, handling operations P&L, large teams, and complex ground operations. Excellent data and analytical skills are required to own performance metrics.
Fluency in English, Hindi, and Marathi is necessary for this role. A good understanding of technology and algorithms used by the operations team is also desirable.
Key Responsibilities:
- Managing ground staff and last mile operations
- Ensuring timely customer satisfaction
- Analyzing processes to improve efficiency and reduce costs
- Handling operations P&L and large teams
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