Customer Service Professional

2 days ago


Indore, Madhya Pradesh, India Elite Manpower & Training Academy Full time

**About Elite Manpower & Training Academy**

We are a leading provider of manpower solutions and training services, dedicated to helping organizations achieve their goals.

Key Highlights:

  • Ctc: ₹ 16,000 - ₹ 21,000 per month (Fixed) + Performance-Based Incentives
  • On-site work mode with 5 working days per week and 2 rotational week offs

About the Role:

We are seeking highly skilled customer care executives to join our team at Vijay Nagar. As a customer care executive, you will be responsible for delivering exceptional customer service by managing inbound and outbound calls, addressing customer queries, providing solutions, and ensuring prompt issue resolution.

Responsibilities:

  • Manage inbound and outbound calls to ensure timely resolution of customer queries
  • Provide solutions and support to customers via phone, email, or chat
  • Maintain detailed and accurate records of customer interactions
  • Collaborate with the team to achieve service excellence and meet performance targets

Requirements:

  • Bachelors degree or higher in any field
  • Minimum 6 months experience in a customer service or related role (experience or relieving letter required)
  • Freshers eligible to apply
  • Strong verbal communication skills in English and Hindi
  • Excellent problem-solving abilities with a customer-centric approach
  • Proficiency in handling computer systems and CRM tools

Why Choose Us?

  • Competitive salary with attractive incentive structures
  • Comprehensive training and skill development programs
  • Opportunities for career advancement in a professional and supportive work environment


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