Customer Service Professional
2 days ago
**About Elite Manpower & Training Academy**
We are a leading provider of manpower solutions and training services, dedicated to helping organizations achieve their goals.
Key Highlights:
- Ctc: ₹ 16,000 - ₹ 21,000 per month (Fixed) + Performance-Based Incentives
- On-site work mode with 5 working days per week and 2 rotational week offs
About the Role:
We are seeking highly skilled customer care executives to join our team at Vijay Nagar. As a customer care executive, you will be responsible for delivering exceptional customer service by managing inbound and outbound calls, addressing customer queries, providing solutions, and ensuring prompt issue resolution.
Responsibilities:
- Manage inbound and outbound calls to ensure timely resolution of customer queries
- Provide solutions and support to customers via phone, email, or chat
- Maintain detailed and accurate records of customer interactions
- Collaborate with the team to achieve service excellence and meet performance targets
Requirements:
- Bachelors degree or higher in any field
- Minimum 6 months experience in a customer service or related role (experience or relieving letter required)
- Freshers eligible to apply
- Strong verbal communication skills in English and Hindi
- Excellent problem-solving abilities with a customer-centric approach
- Proficiency in handling computer systems and CRM tools
Why Choose Us?
- Competitive salary with attractive incentive structures
- Comprehensive training and skill development programs
- Opportunities for career advancement in a professional and supportive work environment
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