Order Management Specialist

2 days ago


Kollam, Kerala, India beBeeOrder Full time ₹ 10,80,000 - ₹ 15,12,000

Job Summary:

Order Management Representative

Manage and resolve customer inquiries related to orders, including tracking, shipping and delivery issues.

  • Provide exceptional customer service via phone, email, and chat, ensuring timely and accurate resolutions to customer queries.
  • Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.
  • Communicate with internal team members, such as warehouse and shipping teams, to resolve order-related issues.
  • Resolve complex customer complaints, escalating issues to management as necessary.

Key Requirements:

  • 1-2 years of customer service experience, preferably in Order Management.
  • Excellent communication skills, problem-solving, and analytical skills.
  • Strong attention to detail and ability to multitask.
  • Proficiency in Microsoft Office.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Fluency in English (written and verbal) is required.


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