
Order Management Specialist
2 days ago
Job Summary:
Order Management RepresentativeManage and resolve customer inquiries related to orders, including tracking, shipping and delivery issues.
- Provide exceptional customer service via phone, email, and chat, ensuring timely and accurate resolutions to customer queries.
- Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.
- Communicate with internal team members, such as warehouse and shipping teams, to resolve order-related issues.
- Resolve complex customer complaints, escalating issues to management as necessary.
Key Requirements:
- 1-2 years of customer service experience, preferably in Order Management.
- Excellent communication skills, problem-solving, and analytical skills.
- Strong attention to detail and ability to multitask.
- Proficiency in Microsoft Office.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Fluency in English (written and verbal) is required.
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