Expert Order Manager

3 days ago

Kollam, Kerala, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 1,20,00,000
Order Fulfillment Specialist

Cognex Corporation is a global leader in machine vision technology. Our employees, called Cognoids, excel at their work without losing sight of fun.

We thrive in a fast-paced and rewarding environment with an innovative culture that encourages perseverance, hard work, and teamwork.

This position offers order fulfillment account management for the India market by partnering with Sales, Operations, Marketing, and Credit and Collections to provide top-notch service from order acceptance to delivery.

The Order Fulfillment Specialist's role includes tasks such as booking customer purchase orders, managing orders, and handling associated customer queries. This involves validating purchase orders, checking product availability, adhering to company policies, and collaborating with key departments on order backlog and prioritization.

  • Process email Purchase Orders through Salesforce and SAP
  • Retrieve orders from partner portal and process into SAP
  • Verify pricing against customer contract or approved discount matrix
  • Verify availability of product
  • Coordinate with Purchasing to determine lead times when supply is not available
  • Exercise discretion to prioritize product allocations when supply is not available
  • Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
  • Process customer returns and credit note requests in a timely manner
  • Answer customer inquiries regarding order status, product availability, and lead times
  • Troubleshoot customer issues, responding in a timely manner
  • Regularly review backlog to ensure compliance with company policy, including requirements that impact revenue recognition
  • Complete self-training modules in SAP as needed
  • Log customer complaints (CCAR's) in SAP
  • Create Salesforce cases to request additional addresses or contacts be added to SAP.

This team thrives in a challenging yet fulfilling environment. We seek a high-energy individual who can handle pressure, adapt to change with a positive attitude.

This role demands a customer-centric approach, strong time management skills, ability to resolve complex customer issues efficiently, proactive mindset, attention to detail, excellent interpersonal and communication skills, and ability to work effectively in a cross-functional team environment.

We prefer candidates with a degree in business and 4+ years of experience in account management and customer service within a high-tech industry. Basic accounting knowledge and understanding of international trade principles are also required.

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