Property Operations Director

22 hours ago

Pune, Maharashtra, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Property Branch Manager

">About the Role

We are seeking a seasoned General Manager (Branch Level) to oversee operations, strategy execution, and team management at the branch level.

This senior role is crucial in ensuring operational excellence, driving guest satisfaction, and achieving business targets across our properties.

Key Responsibilities

  1. Strategic and Operational Leadership: Develop and execute branch-level operational strategies in alignment with our vision and goals. Take end-to-end ownership of property operations, ensuring smooth functioning and high-quality service delivery.
  2. Team Management: Lead, mentor, and manage property teams, including managers, housekeeping, front office, and security staff. Foster a culture of collaboration, accountability, and high performance.
  3. Guest Experience: Ensure exceptional guest experiences by upholding our service standards and addressing feedback proactively. Handle escalated guest concerns and resolve issues to maintain brand reputation.
  4. Vendor and Stakeholder Management: Manage relationships with key vendors and service providers to ensure timely and cost-effective service delivery.
  5. Budget and Financial Management: Oversee property budgets, monitor expenditures, and ensure adherence to financial plans. Identify cost-saving opportunities without compromising on quality or guest satisfaction.
  6. Compliance and Standards: Ensure all branch operations comply with company policies, local regulations, and safety standards.
  7. Business Growth and Development: Identify opportunities for improving property performance and guest occupancy rates. Collaborate with marketing and sales teams to implement local strategies for attracting guests and increasing revenue.

Qualifications and Requirements

  • Proven experience of 4-5 years in hospitality management, with a focus on multi-property or branch-level operations.
  • Strong leadership and team management skills with the ability to handle large and diverse teams.
  • Excellent problem-solving, decision-making, and conflict-resolution abilities.
  • Financial acumen with experience in budgeting, cost control, and P&L management.
  • Exceptional communication and interpersonal skills for effective guest, team, and vendor interactions.
  • A bachelor's or master's degree in Hospitality Management, Business Administration, or a related field is preferred.

What We Offer

  • Competitive salary package with Performance Linked Incentives (PLI).
  • Benefits include Provident Fund (PF) and Employee State Insurance (ESIC).
  • Complimentary accommodation at the property.
  • Opportunities to work with a growing organization and make a significant impact in the hospitality sector.
  • Exposure to operations across pan-India properties and involvement in strategic decision-making.

We invite applications from experienced professionals who can drive our mission to revolutionize the backpacker hospitality experience in India.

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