Service Advocate

5 days ago


Thāne, Maharashtra, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000
Customer Service Representative

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative.

The successful candidate will be responsible for providing exceptional customer satisfaction by responding to customer inquiries, resolving complaints, and maintaining accurate records of each interaction.

Key Responsibilities:
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services.
  • Support & Resolution: Resolve customer complaints and queries, provide detailed information, and maintain accurate records of each phone call.
  • Training & Development: Offer training sessions to enhance new employees' skills and ensure excellent customer service and satisfaction.
  • Feedback & Negotiation: Gather feedback from customers and negotiate terms and conditions where necessary.
Requirements:
  • Experience: Previous experience working in a customer-facing role or similar position is essential.
  • Communication Skills: Exceptional verbal and written communication skills, good problem-solving abilities, and a customer-centric approach.
  • Interpersonal & Organizational Skills: Outstanding interpersonal and organizational skills, excellent phone etiquette, and active listening abilities are required.


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