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Ground Services Specialist

3 weeks ago

Dombivli, Maharashtra, India beBeeAirportGroundStaff Full time ₹ 8,00,000 - ₹ 12,00,000
Airport Ground Staff Position Overview

Our organization seeks a skilled Airport Ground Staff to handle various responsibilities including passenger assistance, providing flight information, and ensuring compliance with safety regulations.

Key Responsibilities:
  • Assisting Passengers: Assist passengers with check-in procedures, baggage handling, and boarding.
  • Providing Information: Offer accurate and timely information about flight schedules, delays, and airport services.
  • Ensuring Compliance: Ensure adherence to established safety protocols.
  • Managing Inquiries: Effectively manage passenger inquiries and complaints.
Required Skills and Qualifications:
  • Candidate Profile: Possess excellent customer service and interpersonal skills.
  • Knowledge of Airline Operations: Demonstrate knowledge of airline operations and procedures.
  • Technical Skills: Be proficient in handling passenger data and managing check-in systems.
  • Problem-Solving Skills: Exhibit strong problem-solving and conflict resolution skills.
  • Communication Skills: Possess effective communication skills in English and local languages.
  • Work Environment: Ability to work efficiently in a fast-paced environment and manage stress effectively.
  • Schedule Flexibility: Willingness to work varied shifts, including nights, weekends, and holidays.
  • IT Skills: Basic IT and computer skills are required.
  • Education: A high school diploma or equivalent is mandatory, while a Bachelor's degree is preferred.

While prior experience in airport operations or customer service is advantageous, it is not essential.