Senior IT Process Manager
2 days ago
Skillful professionals with expertise in service management are sought by Softobiz to shape and improve our IT services. This position demands strategic thinking, collaborative leadership, and a keen eye for process optimization.
Job Summary:
The Senior IT Process Manager will lead efforts to refine and standardize our IT processes, ensuring they align with industry best practices. By doing so, this role will contribute significantly to enhancing our service delivery capabilities and driving business growth.
Main Responsibilities:
• Process Standardization: Collaborate with stakeholders to develop, implement, and maintain standardized IT processes aligned with ITIL v3 standards.
• Service Improvement: Identify areas for improvement within current service offerings and support the implementation of these enhancements to elevate overall customer satisfaction and experience.
• Leadership: Foster a culture of continuous improvement within the team, encouraging open communication, knowledge sharing, and innovation.
• Training and Development: Work closely with the Service Delivery Manager to design and deliver comprehensive training programs for Service Analysts, equipping them with the necessary skills to excel in their roles.
• Vendor Management: Collaborate with vendors to ensure successful project delivery, focusing on process improvements and streamlining service readiness activities.
• Metrics and Reporting: Establish key performance indicators (KPIs) to measure process efficiency and effectiveness, providing regular reports to senior management.
Requirements:
- Minimum 10 years of experience in IT, preferably in service management or a related field.
- Strong background in ITIL v3, including process development and implementation.
- Proven track record of driving process improvements and increasing operational efficiency.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work effectively in a fast-paced environment and prioritize multiple tasks simultaneously.
Benefits:
- Competitive salary: ₹8,000,000 - ₹12,000,000 per annum, commensurate with experience.
- Opportunities for professional growth and career advancement in a dynamic and innovative organization.
- Collaborative and inclusive work environment that values diversity and employee well-being.
- Access to cutting-edge technology and training programs to enhance skills and stay up-to-date with industry trends.
- Recognition and rewards for outstanding performance and contributions to the company's success.
About Softobiz:
We're a leading provider of innovative solutions, empowering clients to transform their businesses through the fusion of insights, creativity, and technology. Our team of 300+ technology enthusiasts is dedicated to delivering exceptional results and fostering a culture of equality, learning, collaboration, and creative freedom.
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