Senior IT Process Manager

2 days ago


Hyderabad, Telangana, India Softobiz Full time
About the Role:
Skillful professionals with expertise in service management are sought by Softobiz to shape and improve our IT services. This position demands strategic thinking, collaborative leadership, and a keen eye for process optimization.

Job Summary:
The Senior IT Process Manager will lead efforts to refine and standardize our IT processes, ensuring they align with industry best practices. By doing so, this role will contribute significantly to enhancing our service delivery capabilities and driving business growth.

Main Responsibilities:
Process Standardization: Collaborate with stakeholders to develop, implement, and maintain standardized IT processes aligned with ITIL v3 standards.
Service Improvement: Identify areas for improvement within current service offerings and support the implementation of these enhancements to elevate overall customer satisfaction and experience.
Leadership: Foster a culture of continuous improvement within the team, encouraging open communication, knowledge sharing, and innovation.
Training and Development: Work closely with the Service Delivery Manager to design and deliver comprehensive training programs for Service Analysts, equipping them with the necessary skills to excel in their roles.
Vendor Management: Collaborate with vendors to ensure successful project delivery, focusing on process improvements and streamlining service readiness activities.
Metrics and Reporting: Establish key performance indicators (KPIs) to measure process efficiency and effectiveness, providing regular reports to senior management.

Requirements:
- Minimum 10 years of experience in IT, preferably in service management or a related field.
- Strong background in ITIL v3, including process development and implementation.
- Proven track record of driving process improvements and increasing operational efficiency.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work effectively in a fast-paced environment and prioritize multiple tasks simultaneously.

Benefits:
- Competitive salary: ₹8,000,000 - ₹12,000,000 per annum, commensurate with experience.
- Opportunities for professional growth and career advancement in a dynamic and innovative organization.
- Collaborative and inclusive work environment that values diversity and employee well-being.
- Access to cutting-edge technology and training programs to enhance skills and stay up-to-date with industry trends.
- Recognition and rewards for outstanding performance and contributions to the company's success.

About Softobiz:
We're a leading provider of innovative solutions, empowering clients to transform their businesses through the fusion of insights, creativity, and technology. Our team of 300+ technology enthusiasts is dedicated to delivering exceptional results and fostering a culture of equality, learning, collaboration, and creative freedom.

  • Hyderabad, Telangana, India Naamly Full time

    Job Title: Senior Process ManagerLocation: Remote or UK/US officeSalary: £60,000 - £80,000 per annumCompany OverviewNaamly is a dynamic and fast-growing company that values customer delight and teamwork. We are seeking an experienced Senior Process Manager to join our lean team in the United States and Australia.Job DescriptionThe Senior Process Manager...


  • Hyderabad, Telangana, India HR Manager Full time

    Job OverviewThe role of the HR Manager is pivotal in overseeing various human resources functions, ensuring seamless operations and fostering a productive work environment.Key ResponsibilitiesPayroll Management: Handle end-to-end payroll processes, tax compliance, and compensation structure.Employee Engagement: Organize engagement programs, resolve...


  • Hyderabad, Telangana, India FRUGE IT SERVICES Full time

    Job OverviewFRUGE IT SERVICES, a consulting firm based in Hyderabad, is seeking a Senior International Voice Associate for our International BPO Tech Mahindra. This is a mid-level position located in Hyderabad, offering a full-time employment opportunity.Key Responsibilities:Handle customer inquiries and resolve issues efficientlyWork in alignment with...


  • Hyderabad, Telangana, India Safran Full time

    Job Overview">Safran is a leading aerospace company seeking an experienced Senior IMS Process Manager to coordinate the implementation, maintenance and improvement of its processes. This role ensures that the Quality System conforms to established company, international and governmental regulatory standards and agency guidelines.Main Responsibilities">The...


  • Hyderabad, Telangana, India Digital Aptech Pvt Ltd Full time

    Job Title: Senior Accounts Receivable Process ManagerAbout the Role:We are seeking an experienced Senior Accounts Receivable Process Manager to join our team at Digital Aptech Pvt Ltd. As a key member of our finance operations team, you will be responsible for ensuring the efficient and accurate management of accounts receivable processes.About You:To...


  • Hyderabad, Telangana, India IT Full time

    About the RoleJoin our team as a skilled Event Planning professional, where you will be responsible for managing event planning from conception to execution. This exciting role requires a detail-oriented individual who can multitask and ensure seamless logistics.Job DescriptionWe are seeking a seasoned professional with a minimum of 5 years of experience in...


  • Hyderabad, Telangana, India JUARA IT SOLUTIONS Full time

    SAP Master Data Governance Project ManagerJUARA IT SOLUTIONS is seeking an experienced Senior SAP Master Data Governance Project Manager to lead the successful initiation, planning, execution, control, and completion of small or less complex projects related to SAP Master Data Governance in Hyderabad.Job Description:As a Senior SAP Master Data Governance...


  • Hyderabad, Telangana, India GSN Consulting Full time

    About UsGSN Consulting is a leading consulting firm that helps businesses improve their operational efficiency and customer experience.Salary: $120,000 - $150,000 per yearJob DescriptionWe are seeking an experienced Senior Business Process Manager to join our team. As a Senior Business Process Manager, you will be responsible for designing, implementing, and...


  • Hyderabad, Telangana, India Firstsource Full time

    About UsAs a leading provider of customized Business Process Management (BPM) services, Firstsource is a trusted partner to numerous top brands worldwide. Our 'rightshore' delivery model offers solutions across multiple industries and verticals.Job OpportunityWe are seeking an experienced Process Excellence Senior Specialist to lead process improvement and...


  • Hyderabad, Telangana, India BlueByte Technologies Full time

    **Job Title:** Senior Manufacturing Process Expert**Company Overview:BlueByte Technologies is a leading technology firm specializing in manufacturing and supply chain solutions. We are seeking an experienced Senior Manufacturing Process Expert to join our team.Salary: $120,000 - $180,000 per annum**Job Description:We are looking for a highly skilled Senior...


  • Hyderabad, Telangana, India Genpact Full time

    Job DescriptionWe are seeking an experienced accounting professional to fill the role of Senior Process Developer. As a key member of our team, you will be responsible for ensuring accurate and timely financial reporting and analysis.About GenpactGenpact is a global leader in business process management and services. We help companies operate more...


  • Hyderabad, Telangana, India ADP Full time

    About the RoleWe are seeking an experienced Senior Data Processing Specialist to join our team at ADP in Hyderabad/Pune. The ideal candidate will have a strong background in data engineering and experience working with cloud-based data management platforms.


  • Hyderabad, Telangana, India Inspire Full time

    Job Summary:The Senior Business Analyst role at Inspire is a key position that involves identifying and validating automation opportunities, leading process interviews with stakeholders, and assessing and documenting requirements for automations.About the Role:This senior-level business analyst will work closely with stakeholders to identify areas of process...


  • Hyderabad, Telangana, India Randstad Digital Full time

    Job OverviewWe are seeking a skilled Senior Business Process Consultant to join our team at Randstad Digital. This is a fantastic opportunity to work on cutting-edge projects and collaborate with multiple teams.As a Senior Business Process Consultant, you will be responsible for analyzing and designing new business processes to improve efficiency and...


  • Hyderabad, Telangana, India Firstsource Full time

    About FirstsourceFirstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines.Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications &...


  • Hyderabad, Telangana, India SMARTWORK IT SERVICES Full time

    Job Description: We are seeking a Process Improvement Specialist to join our team at SMARTWORK IT SERVICES. As a key member of our dynamic team, you will be responsible for identifying and automating repetitive business processes using Python to enhance operational efficiency. This role requires a blend of analytical thinking, problem-solving skills, and...


  • Hyderabad, Telangana, India PAN IT Global Full time

    About the RoleWe are seeking an experienced Senior Plant Maintenance Solutions Expert to join our team at PAN IT Global. The ideal candidate will have a deep background in SAP configuration, business processes, and domain knowledge within plant maintenance and asset management.


  • Hyderabad, Telangana, India myGwork Full time

    This is a critical role within Amazon’s EU Compliance programs, responsible for the end-to-end management of Brexit lanes UK EU. The successful candidate will have expertise in business planning, process design, and team management.About the RoleThe Senior Manager will own aspects of the group's success, including the development & delivery of team goals,...


  • Hyderabad, Telangana, India IT Full time

    Job SummaryWe are seeking a seasoned Senior Director of Operations Excellence to lead our team in delivering exceptional results. This is a unique opportunity to leverage your expertise in controls testing, transformation, and service quality to drive business growth.


  • Hyderabad, Telangana, India Genpact Full time

    Senior Manager, Record to ReportWe are seeking an experienced accounting professional to lead our Record to Report team. The successful candidate will have a strong background in finance and experience managing high-pressure deadlines.Key Responsibilities:Lead a large R2R team and handle month-end, quarter-end, and year-end preparationEnsure all month-end...