Technical Solutions Expert

7 days ago

Mumbai Delhi Kolkata, India beBeeTechnicalExpertise Full time US$ 90,000 - US$ 1,20,000

Job Description:

We are seeking a skilled Technical Solutions Expert to join our team. In this role, you will be responsible for designing and implementing ServiceNow solutions specifically in ITSM and ITOM.

Key Responsibilities:

  • Leverage extensive knowledge of ServiceNow to provide hands-on design and development expertise
  • Support various consulting initiatives by configuring and building integrations with third-party systems
  • Migrate data and processes from legacy tools to ServiceNow, such as BMC Remedy
  • Develop enhancements on the ServiceNow platform to meet business needs for modules - ITSM and ITOM
  • Configure and set up ITOM Discovery, schedules, CMDB health dashboard, health metrics, etc
  • Communicate technical problems and solutions to both technical and non-technical audiences
  • Consult with business analysts/project managers to develop appropriate technical solutions
  • Document and gain acceptance/approvals of selected final solutions

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