Enterprise MS Office Support Professional

10 hours ago

Thrissur, Kerala, India beBeeOffice Full time ₹ 15,00,000 - ₹ 25,00,000

L2 MS Office Support Engineer Job Description

Job Overview:

A highly skilled L2 MS Office support engineer is required to provide technical expertise and excellent support for Microsoft 365 product applications at a Level 2 skillset.

Key Responsibilities:
  • Perform Level 2 application support and incident management.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Evaluate and escalate complex issues to senior engineers or vendors as needed.
Requirements:
  • Bachelor's / Master's degree in computer science engineering/technology)
  • Relevant technical certifications would be an added advantage
Preferred Qualifications/Skills:
  • Flexibility to work in a dynamic environment.
  • Strong background in troubleshooting on enterprise Windows, Mac, and iOS environments, as well as the MS Office 365 applications that reside on those platforms.
  • Proficiency in resolving issues related to crashes, performance, installation, data loss, features, licensing, and deployment of Office applications and their add-ins within enterprise environments.
  • Expertise in supporting Outlook and native email clients, with deep knowledge of delegation, shared mailbox access, PST migrations, online archives, and related enterprise environment issues.
  • Experience across Level 1/2 support roles in the technology stack previously described.
  • Incident and problem escalation and resolution for Office 365 platforms.
  • Basic knowledge and experience of Microsoft Exchange Admin Center and delegation permissions.
  • Adobe applications experience is a plus.
  • ITIL and Major Incident Management knowledge
  • Comprehensive problem-solving skills to identify and solve issues quickly.
  • Ability to work independently as well as part of a virtual, geographically dispersed team bringing a sense of urgency to tasks.
  • Effectively handle difficult and stressful situations with poise, tact, and patience, while demonstrating a sense of urgency.
  • Strong analytical and troubleshooting skills, detail-oriented, and quality-minded.
  • Exceptional verbal and written communication and presentation skills.

 

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