End User Desktop Support Professional

2 days ago

Thrissur, Kerala, India beBeeDesktop Full time US$ 40,000 - US$ 60,000
Technical Support Specialist

Job Summary:

We are seeking an experienced Technical Support Specialist to provide expert technical assistance to users across the organization.

The role entails installing, configuring, and troubleshooting hardware, software, and network-related issues while ensuring minimal disruption to business operations.

Key Responsibilities:

  • Provide on-site and remote support for desktops, laptops, printers, and peripherals.
  • Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.).
  • Install, configure, and upgrade end-user hardware and software as per IT policies.
  • Manage user accounts, access rights, and group policies in Active Directory.
  • Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.
  • Coordinate with vendors for hardware repairs or replacements.
  • Log incidents and service requests accurately in the ITSM tool and follow through to resolution.
  • Assist with onboarding/offboarding activities (device setup, profile configurations).
  • Participate in IT asset inventory, audits, and compliance reporting.
  • Maintain documentation, FAQs, and user guides for common issues.

Requirements:

  • 3-5 years of experience in IT end-user support or desktop support.
  • Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking.
  • Experience with Active Directory, Outlook/Exchange, and remote support tools.
  • Familiarity with ITSM/ticketing systems (e.g., ServiceNow, ManageEngine).
  • Understanding of IT security, endpoint protection, and patching.

Preferred Qualifications:

  • Bachelor's Degree in Information Technology or a related field.
  • Certifications such as CompTIA A+, Microsoft MCSA, or ITIL Foundation are a plus.
  • Experience supporting mobile devices and collaboration tools (Teams, Zoom, etc.).

  • Desktop Support Specialist

    3 days ago

    Thrissur, Kerala, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Desktop Support SpecialistSummary:As a key member of our IT team, the desktop support specialist is responsible for providing expert technical assistance to employees with computer-related issues. This includes troubleshooting hardware and software problems, installing and configuring new equipment, and ensuring that all systems are running...

  • Technical Support Expert

    4 days ago

    Thrissur, Kerala, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 15,00,000

    Job DescriptionWe are seeking a dedicated and customer-focused Support Specialist to join our team.This individual will serve as the primary technical resource for supporting and maintaining the VMware Horizon VDI platform across all levels of the support model (Level 1 to Level 3).The role will involve resolving end-user VDI issues, maintaining golden...

  • Virtual Desktop Solutions Expert

    1 day ago

    Thrissur, Kerala, India beBeeCitrix Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Description:We are seeking a highly skilled and experienced Citrix Architect to join our team. The successful candidate will be responsible for designing and implementing virtual desktop solutions using Citrix technologies.Citrix Architects at our company work closely with clients to understand their business requirements and develop innovative solutions...

  • IT Support Specialist

    1 day ago

    Thrissur, Kerala, India beBeeITSupport Full time ₹ 40,00,000 - ₹ 80,00,000

    We are seeking a highly skilled professional to join our team as an IT Support Specialist. This individual will be responsible for providing technical assistance and support for desktop computers, troubleshooting issues, diagnosing hardware and software problems, resolving network connectivity issues, and installing new equipment.As an IT Support Technician,...

  • Front-end User Experience Specialist

    1 day ago

    Thrissur, Kerala, India beBeeUserExperience Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title:User Experience DesignerAbout Us:We're a trusted partner that accelerates digital transformation through custom software, web and app development, and IT consulting.Job Description:This is a full-time role for a User Experience Designer with Figma expertise. The position involves creating mockups, developing visual designs, prototyping user...

  • Creative Desktop Application Developer

    2 days ago

    Thrissur, Kerala, India beBeeDeveloper Full time ₹ 20,00,000 - ₹ 25,00,000

    We are seeking a skilled desktop application developer to join our innovative team in a fantastic opportunity.Job DescriptionDevelop and maintain modern, responsive desktop applications using Avalonia UI and .NET (C#) technology. Translate UI/UX design wireframes into high-quality code and pixel-perfect layouts. Collaborate with designers, backend...

  • IT Technical Support Professional

    7 days ago

    Thrissur, Kerala, India beBeeHelpdesk Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Overview">">The IT Support Specialist will be the frontline support for our clients, delivering prompt and effective assistance to resolve technical issues and support requests.">Your primary responsibility will be to provide remote technical support via phone, email, or chat, addressing a wide range of IT-related issues including hardware and software...

  • User Interface Specialist

    4 days ago

    Thrissur, Kerala, India beBeeFrontendDeveloper Full time ₹ 8,00,000 - ₹ 10,00,000

    Are you looking for a challenging opportunity to enhance your skills as a Frontend Developer? We are seeking an experienced professional to join our team and take on the role of User Interface Specialist. In this position, you will be responsible for designing and implementing visually appealing and responsive user interfaces using web development...

  • Professional Cloud Systems Manager

    4 days ago

    Thrissur, Kerala, India beBeeCloudSupport Full time ₹ 4,000 - ₹ 6,000

    Cloud Support ProfessionalThe ideal candidate will have in-depth knowledge of cloud migrations, Windows Server management (2016/2019/2022), Office 365 administration, printer setup, networking, Active Directory (AD) management, remote support, and RDP configurations.Key Responsibilities:Manage and maintain Windows Server environments (2019/2022), including...

  • Mac Technical Consultant

    2 days ago

    Thrissur, Kerala, India beBeeTroubleshooter Full time ₹ 8,00,000 - ₹ 12,00,000

    Mac Support SpecialistWe are seeking a motivated and customer-focused Mac Support Specialist with 1 year of hands-on experience supporting macOS systems in a professional environment. The ideal candidate should have a solid understanding of Apple hardware and software, a proactive approach to troubleshooting, and excellent communication skills.Key...