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We are seeking a motivated and customer-focused Mac Support Specialist with 1 year of hands-on experience supporting macOS systems in a professional environment. The ideal candidate should have a solid understanding of Apple hardware and software, a proactive approach to troubleshooting, and excellent communication skills.
Key Responsibilities:
- Provide first-level support for macOS-based systems, including installation, configuration, and troubleshooting.
- Assist end-users with issues related to MacBooks, iMacs, macOS updates, and commonly used applications.
- Perform routine maintenance, system checks, and software updates.
- Configure and support Apple Mail, MS Outlook, VPN, printers, and network connectivity on macOS.
- Manage user accounts, profiles, and system preferences.
- Deploy, configure, and manage macOS devices using Jamf Pro (basic tasks such as enrollment, app distribution, and compliance).
- Support for other MDM (Mobile Device Management) platforms like Intune or Kandji at a basic level.
- Document support issues, resolutions, and processes in a ticketing system (e.g., Jira, ServiceNow).
- Collaborate with other IT teams to escalate and resolve complex issues.
- Assist with IT onboarding and offboarding processes (system setup, asset management, etc.).
Must-Have:
- 1 year of experience in Mac desktop support or a similar role.
- Solid understanding of macOS, Apple hardware, and the Apple ecosystem.
- Familiar with basic networking (Wi-Fi, Ethernet, VPN) and troubleshooting steps.
- Experience with remote support tools (e.g., Apple Remote Desktop, TeamViewer, AnyDesk).
- Exposure to Jamf Pro or other MDM tools for device management.
- Excellent verbal and written communication skills.
- Basic knowledge of scripting (e.g., Bash, AppleScript) is a plus.
- Experience with helpdesk/ticketing systems (Jira, ServiceNow, etc.).
Optional:
- Apple Certified Support Professional (ACSP)
- Jamf Certified Associate
