Career Opportunity in Forecasting and Scheduling

3 days ago

Thāne, Maharashtra, India beBeeScheduling Full time ₹ 6,50,000 - ₹ 8,50,000
Forecasting and Scheduling Expert

As a master of schedules and forecasts, you'll ensure resources are perfectly aligned with business demand.

This role is ideal for someone who combines analytical thinking with exceptional organizational skills.

  • Create, maintain, and optimize staff schedules that align with forecasted workloads.
  • Collaborate with workforce management teams to review forecasts and adjust schedules proactively.
  • Manage schedule changes, shift swaps, and time-off requests while ensuring service coverage.
  • Serve as the primary point of contact for scheduling queries, conflicts, and adjustments.
  • Ensure compliance with labor laws, organizational policies, and employee contracts in scheduling.
  • Continuously evaluate and improve scheduling processes for greater efficiency and accuracy.
  • Coordinate with Operations Managers to ensure alignment between planned schedules and live operations.

Required Skills and Qualifications:

  • 2–5 years of experience working as a Planning Analyst or in a workforce scheduling/forecasting role within a contact center.
  • Strong knowledge of workforce planning, scheduling, and forecasting processes in a contact center environment.
  • Hands-on experience with workforce management (WFM) tools such as Aspect, Alvaria, JEX, NICE, Verint, or Calabrio.
  • Proficiency in data analysis and reporting, including strong skills in Excel (pivot tables, formulas) or similar tools.
  • Solid understanding of contact center operations and performance metrics (e.g., Service Level, Occupancy, ASA).
  • Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
  • Strong communication, negotiation, and conflict resolution abilities.
  • Preferred: experience in scenario modeling, understanding staffing cost implications, and planning across multiple channels.

Key Benefits:

  • Opportunity to work in a dynamic and fast-paced environment.
  • Chance to develop your skills and expertise in scheduling and forecasting.
  • Collaborative team environment with a focus on innovation and improvement.

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