Senior Airline Domain Project Coordinator

About IGT:

IGT Solutions is a global leader in delivering seamless customer interactions and integrated BPM, Technology and Digital Services & Solutions for clients across industries.

We have a global delivery footprint, spread across 19 centres in 11 countries, with 13,500 CX and Technology experts from 30+ nationalities.

Our service offerings include providing consulting / advisory & delivery services to our customers to improve synergies between business & technology by enabling latest best practice delivery and collaboration mechanisms.

These include lifecycle transformation & rapid development / technology delivery services leveraging latest technology stack across the enterprise where our services include: Data Analytics, Data Engineering, Hyper-Automation, Software Engineering, Quality Engineering (Testing), Architectural Transformations, Platform services including Cloud Computing / Transformation, Systems Integration as well as IT Operations service management deliver innovative & cutting-edge solution using best practices & expertise on Agile, DevOps, Lean as well as traditional methodologies.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

We are seeking an experienced Project Manager with strong Airline domain experience to lead and deliver strategic projects for our clients in the aviation sector.

The ideal candidate will have a deep understanding of airline operations, systems, and processes, with a proven track record in project management, client engagement, and cross-functional leadership.

• Lead end-to-end delivery of airline domain projects, ensuring scope, timeline, cost, and quality objectives are met
• Engage closely with airline clients to understand business needs, define project scope, and translate them into actionable plans
• Manage project schedules, risks, issues, and dependencies using agile/waterfall or hybrid methodologies
• Coordinate with cross-functional teams including development, QA, business analysts, and third-party vendors
• Monitor and report project progress through regular status updates, dashboards, and stakeholder meetings
• Ensure adherence to compliance, security, and quality standards in all project phases
• Drive continuous improvement by identifying and implementing best practices
• Support pre-sales activities such as RFP responses, estimations, and client presentations (as required)

• Bachelor's degree in Engineering, Computer Science, Business, or related field; PMP/Prince2 certification is a plus
• 15+ years of total experience, with at least 5+ years managing projects in the airline or aviation industry
• Strong knowledge of airline systems such as PSS (Passenger Service Systems), DCS (Departure Control Systems), revenue management, loyalty systems, or MRO (Maintenance, Repair, and Overhaul)
• Hands-on experience in managing enterprise applications, digital transformation, or system integration projects in airline context
• Excellent stakeholder management, communication, and negotiation skills
• Familiarity with tools like MS Project, JIRA, Confluence, or similar
• Ability to work in a global delivery model and manage geographically distributed teams