Technical Field Service Specialist

4 days ago

Aurangabad, Maharashtra, India beBeeFieldEngineer Full time ₹ 40,00,000 - ₹ 80,00,000

Job Role - Service Engineer

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Job Description

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We are seeking a skilled Service Engineer to join our team in Guwahati.

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The successful candidate will be responsible for providing on-site service support, handling customer complaints, attending commissioning calls, and ensuring timely resolution of service issues for installations across Guwahati and surrounding regions.

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Key Responsibilities:

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  • Attend field complaints and provide timely service support at customer sites across Guwahati, and surrounding areas.">
  • Handle commissioning calls ensuring correct installation, testing, and performance verification.">
  • Diagnose and troubleshoot mechanical and electrical issues (preference for Gas Engine experience).">
  • Minimize Turnaround Time (TAT) for complaint resolution and improve Mean Time to Repair (MTTR).">
  • Provide inputs for AMC and other aftermarket growth opportunities.">
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Required Skills and Qualifications:

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  • Diploma / Graduate in Mechanical or Electrical Engineering (Gas Engine experience preferred).">
  • 3–4 years of relevant experience in field service, installation, or maintenance.">
  • Strong knowledge of service, commissioning, and troubleshooting processes.">
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Benefits:

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This role offers an excellent opportunity to grow your career as a Service Engineer while making a significant impact on our customers' satisfaction and efficiency improvements.

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Performance Indicators (KRA/KPI):

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  • Timely closure of customer complaints.">
  • Reduction in service TAT & MTTR.">
  • Number of commissioning activities completed successfully.">
  • Contribution to aftermarket and AMC opportunities.">
  • Customer satisfaction feedback and retention.">
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