
Senior Fraud Analyst
4 days ago
The Senior Process Associate/Process Specialist in our team plays a critical role in managing, analyzing, and resolving fraud and dispute cases to protect our stakeholders from financial losses.
Main Responsibilities:
- Investigate and analyze fraud and dispute cases related to transactions.
- Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.
- Collaborate with cross-functional teams to ensure seamless case resolution.
- Identify patterns and trends in fraud and disputes to recommend process improvements and mitigation strategies.
- Provide detailed and accurate documentation of case outcomes.
Required Qualifications & Skills:
- Any Graduate
- Minimum 1-4 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry.
- Strong knowledge of payment processing systems and fraud detection methodologies.
- Analytical mindset with the ability to interpret complex transaction data and detect irregularities.
Preferred:
- Certification in fraud prevention or risk management.
- Experience with chargeback processing and dispute lifecycle management.
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