Career in Customer Relations

11 hours ago

Noida, Uttar Pradesh, India beBeeCustomerService Full time ₹ 10,00,000 - ₹ 20,00,000
Job Opportunity

We are looking for a skilled professional to fill the role of Customer Service Representative.

Main Responsibilities
  • Customer Interaction:

The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing excellent service through various communication channels. This includes making outbound calls to prospective or existing customers to promote services, gather feedback, or follow up on previous conversations.

  1. Sales & Lead Generation:

Additionally, the selected individual will be expected to generate new business opportunities by reaching out to leads generated through campaigns or marketing activities. They will need to effectively communicate product or service features, benefits, pricing, and usage to convince and convert inquiries into confirmed leads or sales when necessary.

  1. Data Management & Record Keeping:

The successful candidate will also be responsible for maintaining accurate records of customer interactions, transactions, feedback, and complaints. This involves updating CRM systems with details of calls, leads, resolutions, and follow-ups in a timely manner.

Key Skills & Qualifications
  • Strong verbal communication skills in English and at least one regional language
  • Clear, polite, and professional tone
  • Active listening, patience, and ability to handle difficult conversations
  • Basic computer knowledge (MS Office, Excel, Google Sheets)
  • Familiarity with CRM software or call center tools (preferred)
  • A minimum of 06 Months to 2 year experience as an Customer Support Executive / Telecaller
  • Graduate from any of the following: 12th Pass (HSE)

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