Customer Relations Officer – Presales

4 weeks ago

Noida, Uttar Pradesh, India GEDU Services Full time

Job Title: Customer Relations Officer - Presales

Business Function/Sub Function: Sales & Marketing

Location: Noida, India

­­­­­­­­­­­­­­­­­Role Purpose

We are looking for a proactive and persuasive Customer Relations Officer – Presales at Gedu to engage with potential customers, generate leads, create applications and schedule appointments for the sales team. The ideal candidate should be confident in handling outbound calls, building rapport with prospects, and contributing to business growth.

Job Responsibilities:

  • Make outbound calls to potential customers to introduce and explain the company's products/services.
  • Identify customer needs and qualify leads for the sales team.
  • Follow-up with the customers on calls/emails/WhatsApp to ensure an application is submitted
  • Schedule appointments and ensure a seamless handover of qualified leads.
  • Maintain accurate records of customer interactions in the CRM system.
  • Follow up with potential customers to maximize conversion opportunities.
  • Meet daily/weekly/monthly call and lead qualification targets.
  • Maintain a positive and professional attitude in customer interactions.

Essential Skills and Experience

  • Education: Minimum – Graduation
  • Experience: 1-3 years in tele-calling, customer service, or pre-sales.
  • Excellent verbal communication skills in English
  • Strong persuasion, negotiation, and relationship-building abilities.
  • Ability to handle objections and maintain professionalism.
  • Basic knowledge of MS Office and CRM tools.
  • Target-driven, self-motivated, and result-oriented mindset.
  • Overseas education counselling experience preferred.

Join us on this exciting journey

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