Global Maintenance Operations Specialist

1 day ago

Bengaluru, Karnataka, India beBeeMaintenance Full time ₹ 15,00,000 - ₹ 19,80,000
Global Maintenance Operations Specialist

We are seeking a skilled professional to join our Global Maintenance Team as a key player in operational, financial, and contractual processes.

This role involves taking ownership of global maintenance operations, ensuring accuracy, compliance, and actionable insights for stronger decision-making and customer satisfaction.

Key Responsibilities:

  • Act as a trusted partner for internal and external stakeholders in the maintenance phase.
  • Support customer satisfaction through proactive engagement, accurate reporting, and timely issue resolution.

Maintenance Operations & Delivery:

  • Maintain a global repository of maintenance contracts aligned with our booking structure.
  • Aggregate, validate, and report monthly financial data, including renewals, churn, and gross margin.
  • Build and manage a global maintenance log with renewal dates, SLAs, and key terms.

Commercial & Contract Management:

  • Drive the contract lifecycle from creation and review to renewal and invoicing.
  • Coordinate with Legal to ensure contracts comply with global standards.
  • Monitor maintenance revenue, costs, and profitability to ensure optimal outcomes.

Insights & Quality:

  • Develop KPI dashboards and deliver actionable insights for leadership.
  • Ensure adherence to quality processes while contributing to continuous improvements in service delivery.

Qualifications & Experience:

  • 4–6 years of experience in commercial operations, contract administration, or finance (ideally in a software/subscription business).
  • Strong knowledge of maintenance revenue models and cost allocation.
  • Proficiency in SAP, Salesforce, and BI tools (Power BI, Tableau, etc.).
  • Excellent analytical, detail-oriented, and communication skills with a global mindset.
  • Fluent in English; intercultural awareness is essential.

Your Working Environment:

Our team powers advanced manufacturing and life sciences companies. By joining us, you will shape global processes, work with senior stakeholders across regions, and contribute to building a stronger, more connected customer experience.

Your Benefits:

  • Competitive compensation package.
  • Opportunities for professional growth within a global organization.
  • A collaborative culture built on trust, innovation, and efficiency.
  • Continuous learning and development opportunities.

If you have the right skills and qualifications, we would like to hear from you.

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