Global Maintenance Operations

3 weeks ago

Bengaluru, Karnataka, India Körber Pharma Full time
Global Maintenance Operations & Commercial Analyst

Pioneer your career with Körber

Körber is the home for passionate people who innovate, collaborate, and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. Together, we aim to be the first to do the right thing at the right time.

Join the home for entrepreneurs

We are looking for a skilled and motivated professional to join our Global Maintenance Team. In this role, you will take ownership of operational, financial, and contractual processes that keep our maintenance business running at world-class standards. By connecting Finance, Legal, and Operations, you will ensure accuracy, compliance, and actionable insights that enable stronger decision-making and deliver greater value to our customers.

Key Responsibilities

Customer Relationship & Value

- Act as a trusted partner for internal and external stakeholders in the maintenance phase.
- Support customer satisfaction through proactive engagement, accurate reporting, and timely issue resolution.

Maintenance Operations & Delivery

- Maintain a global repository of maintenance contracts aligned with our booking structure.
- Aggregate, validate, and report monthly financial data, including renewals, churn, and gross margin.
- Build and manage a global maintenance log with renewal dates, SLAs, and key terms.

Commercial & Contract Management

- Drive the contract lifecycle from creation and review to renewal and invoicing.
- Coordinate with Legal to ensure contracts comply with global standards.
- Monitor maintenance revenue, costs, and profitability to ensure optimal outcomes.

Insights & Quality

- Develop KPI dashboards and deliver actionable insights for leadership.
- Ensure adherence to quality processes while contributing to continuous improvements in service delivery.

Qualifications & Experience

- 4–6 years of experience in commercial operations, contract administration, or finance (ideally in a software/subscription business).
- Strong knowledge of maintenance revenue models and cost allocation.
- Proficiency in SAP, Salesforce, and BI tools (Power BI, Tableau, etc.).
- Excellent analytical, detail-oriented, and communication skills with a global mindset.
- Fluent in English; intercultural awareness is essential.

Your Working Environment at Körber

The Körber Software Business Unit powers some of the world's most advanced manufacturing and life sciences companies. Our solutions help customers achieve operational excellence and innovation in highly regulated industries. By joining us, you will shape global processes, work with senior stakeholders across regions, and contribute to building a stronger, more connected customer experience.

Your Benefits

- Competitive compensation package.
- Opportunities for professional growth within a global organization.
- A collaborative culture built on trust, innovation, and efficiency.
- Continuous learning and development opportunities.

Can you find yourself in this profile?

Then you are right at Körber. We are looking forward to getting to know you

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