Customer Onboarding Professional
2 weeks ago
About Contlo:
We are a pioneering AI marketing platform empowering modern businesses to maximize their marketing efforts through generative AI capabilities. Our platform enables personalized campaigns and automated customer journeys across various touchpoints.
Job Overview:
The Customer Onboarding Specialist will play a critical role in our onboarding process, serving as the first point of contact for implementation. This position requires an individual with excellent communication skills, problem-solving abilities, and a passion for teaching others.
Key Responsibilities:
- Manage multiple projects simultaneously in a fast-paced environment, ensuring timely completion and high-quality results.
- Design organized and effective onboarding plans and schedules for clients, utilizing attention to detail and project management skills.
- Communicate complex ideas and data effectively through written, presentation, and verbal formats to customers and team members.
- Collaborate with clients to understand their needs, providing tailored solutions and exceptional customer service.
Requirements:
- 2-3 years of experience in customer onboarding or implementation roles supporting B2B SaaS products, preferably in the marketing automation domain.
- Customer obsession, demonstrated ability to build strong relationships and teach others.
- Project management, proven ability to manage multiple projects concurrently in a fast-paced environment.
- Excellent communication skills, ability to convey complex ideas effectively.
- Attention to detail, capability to design organized onboarding plans and schedules.
Preferred Skills:
- Knowledge of CDP tools or similar marketing technology platforms.
- Familiarity with retention communication channels and CRM tools.
- Able to provide valuable insights from market studies and personal brainstorming sessions.
- Experience with GenAI is a plus for enhanced engagement.
Compensation:
Based on industry standards and location, we offer a competitive salary range of $80,000 - $110,000 per annum, commensurate with experience.
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