Customer Service Executive

2 days ago


Erode, India Nutrabay Full time

Job Role: Associate/ Sr. Associate


You should apply if you have:

  • Well-developed set of analytical skills. Excellent interpersonal and communication skills.
  • Have a demonstrable track record of bringing positive impact in your previous organizations.
  • Proven experience in customer service.
  • Flexible and adaptive to changing technologies and work environment
  • Quick learner with abilities to achieve targets


You should not apply if you:

  • Have less than 1 year of experience
  • Can’t handle multiple tasks
  • Aren’t proficient in Hindi & English language
  • Don’t have grievance management skills
  • Aren’t familiar with basic computer knowledge


Skills Required:

  • Proven experience of working in a similar role for minimum 2 years
  • Candidates from E-Commerce and D2C companies will be given preference
  • Excellent verbal and written English communications skills
  • Ability to listen and active problem-solving skills
  • Good interpersonal skills
  • Ability to handle pressure
  • Able to work on google sheet and familiarity with google documents.
  • Ability to work well with a team.
  • Ability to perform multiple tasks and adjust quickly in short time frames.


What will you do?

  • Answer calls, chats or emails professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Take a Customer-focused approach to handle complaints and escalations.
  • Identify Customers’ needs, clarify information, research every issue, and provide solutions and/ or alternatives. Building relationships.
  • Understanding the unstated needs of the customer, asking relevant questions.
  • Achieving the assigned target, following all SOPs


Work Experience: 2+ years

Working days: Monday - Saturday

Location: Okhla Phase I, Industrial area, Delhi (Work from Office)


Perks:

  • Friendly atmosphere
  • High learning & personal growth opportunity
  • Flexible Timings
  • Diverse work environment


Why Nutrabay:

We believe in an open, intellectually honest culture where everyone is given the autonomy to contribute and do their life’s best work. As a part of the dynamic team at Nutrabay, you will have a chance to learn new things, solve new problems, build your competence and be a part of an innovative marketing-and-tech startup that’s revolutionising the health industry.

Working with Nutrabay can be fun, and a place of a unique growth opportunity. Here you will learn how to maximise the potential of your available resources. You will get the opportunity to do work that helps you master a variety of transferable skills, or skills that are relevant across roles and departments. You will be feeling appreciated and valued for the work you delivered. We are creating a unique company culture that embodies respect and honesty that will create more loyal employees than a company that simply shells out cash. We trust our employees and their voice and ask for their opinions on important business issues.


About Nutrabay:

Nutrabay is one of the largest health & nutrition store in India. We are proudly a bootstrapped business with lakhs of customers that trust us. Our vision is to keep growing, having a sustainable business model and continue to be the market leader in this segment by launching many innovative products.



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