Automation Platforms Technical Lead

2 days ago

Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Technical Leadership Opportunity

Job Summary

Our organization is seeking an experienced technical leader to head our automation efforts. This role involves designing and managing automated support channels for our platforms.

Main Responsibilities:

  • Develop scalable automation frameworks that ensure platform compliance and standard operating procedure creation.
  • Utilize coding skills to build and optimize automation tools, enhancing customer experience KPIs such as automation percentage, productivity, and customer satisfaction.
  • Collaborate with cross-functional teams to enhance platforms, driving initiatives to streamline support processes and reduce ambiguity.
  • Lead and mentor a high-performing technical team, promoting knowledge sharing and growth.

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