Customer Service Specialist

2 weeks ago

Mumbai Pune Navi Mumbai, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 15,00,000

Role Overview

We are seeking a customer-focused professional to fulfill the role of Customer Service Specialist. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a commitment to delivering outstanding service.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Assist customers with product-related questions and provide solutions to encountered issues.
  • Maintain accurate records of customer interactions and transactions in the CRM system.
  • Collaborate with other departments to resolve complex customer issues and enhance the customer experience.
  • Identify and escalate priority issues to the appropriate teams when necessary.
  • Provide feedback on processes and suggest improvements to enhance customer satisfaction.

Requirements

  • Excellent verbal and written communication skills in English.
  • Strong problem-solving skills with the ability to think critically and provide solutions.
  • Proficiency in using customer support software and CRM tools.
  • Broad technical knowledge of products and services.
  • Ability to work in a fast-paced environment and handle multiple tasks efficiently.
  • Strong interpersonal skills and a customer-centric attitude.

What We Offer

A dynamic work environment, opportunities for growth and development, and a competitive compensation package.

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