Remote Customer Support Representative

1 day ago

India beBeeCustomer Full time ₹ 40,00,000 - ₹ 80,00,000
Virtual Customer Service Associate Job Opportunity

This role involves providing exceptional customer support to Amazon's clients. As a Virtual Customer Service Associate, you will be the first point of contact for customers, responding to their inquiries and resolving issues in a timely and professional manner.

The ideal candidate will possess strong communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. You will also need to have a quiet, distraction-free workspace with a dedicated office area, a minimum broadband connection of 100MB download speed and 10MB upload speed using a hard-wire Ethernet internet connection.

Key Responsibilities:
  • Respond to customer inquiries via phone, chat, or email
  • Resolve customer complaints and issues in a timely and professional manner
  • Work variable hours to match customer demand, including overnight, day, late shifts, and weekends
Required Skills and Qualifications:
  • Minimum age: 18 years old
  • Strong communication skills in English, both written and oral fluency
  • Experience working with a computer
  • Availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm
  • Willingness and ability to work in rotating shifts, including early, late, overnight, weekend, and overtime as required
Benefits:
  • Medical insurance
  • Pension plan
  • Internet allowance
  • Lifestyle benefits and retail discounts through Amazon's Extras program
  • Expert training and ongoing opportunities to learn and develop your skills
Other Requirements:
  • Quiet, distraction-free workspace with a dedicated office area
  • Minimum broadband connection of 100MB download speed and 10MB upload speed using a hard-wire Ethernet internet connection
  • Ability to show a government-issued ID, except Aadhaar card, having your photo to Amazon during interview stages and on your first day of joining Amazon as an employee

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