Customer Support Representative

2 weeks ago

India Playrix Full time

Playrix is the largest gaming company in Europe and is among the top 3 most successful mobile developers in the world. We have created such hit games as Gardenscapes, Fishdom, Manor Matters, Homescapes, Wildscapes, and Township, which have been downloaded more than 2 billion times. Over 100 million people play our games every month.

We are currently seeking a dynamic Customer Support Representative based in Ireland. By joining us, you'll have the opportunity to assist and support the players of games enjoyed by millions of people worldwide.

**Tasks**:

- Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)
- Engaging with a global player base, offering technical advice and assistance
- Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
- Using your research skills to come up with solutions and enhance our support services

**Requirements**:

- Excellent communication skills in English, both verbal and written
- Excellent communication skills in French, both verbal and written
- A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
- Experience playing mobile games is preferred

**Our Perks**:
Healthcare
We reimburse online sessions with a psychologist and offer you and your children healthcare, including dental insurance and treatment for COVID-19.

Work-life balance
We offer a generous amount of paid vacation days and sick leave. In special circumstances, additional days off can be requested.

Professional development and education
We reimburse participation in relevant conferences and courses, and regularly conduct internal bootcamps. We also provide access to discounted English language courses.

Entertainment and merch
Every year we hold hundreds of events around the world, including contests, sports challenges, parties, hackathons, and offline events for individual teams.

Fitness
We support leading a healthy lifestyle and offer reimbursement for gym memberships, or fitness app subscriptions.

Community involvement
We launch charity projects and support the initiatives of employees through our grant competition.

**Work Format**:
Remote, Ireland.

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